Gate B2Case studies
Coordinating fraud-model responses at Citi
Product analysis and delivery coordination for a credit-card fraud scoring model’s response and explanation layer.
Role and context
I work as a Project Manager at Citi on contract, operating in a product analyst capacity on the response and explanation layer for a credit-card fraud scoring model. I partner with fraud and risk teams and coordinate across Product, Engineering, ML, and QA.
Delivery responsibilities
My responsibilities include planning, dependency resolution, RAID logs, action items, and stakeholder communication. Sprint planning, backlog reviews, stand-ups, and retrospectives keep delivery dependencies visible. Jira dashboards and Slack updates give stakeholders a shared view of milestones and risks.
Product focus
The response and explanation layer connects model outputs to the people and workflows that use them. My work sits at that interface between fraud-domain stakeholders and technical delivery teams.
This account stays at a high level to protect employer and customer confidentiality.